Revenge of the Tipping Point: Overstories, Superspreaders, and the Rise of Social Engineering by Malcolm Gladwell.

Small actions lead to big results. Gladwell, also known for Outliers, Blink, and David & Goliath, digs into the power of social influence and shows how small shifts can have massive ripple effects on people, organizations, and movements.

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About by Mel Robbins.



Let go of what you can’t control. Robbins’s guide shows you how to empower yourself by stepping back and letting things unfold without micromanaging. For founders, this approach can lead to growth by focusing energy where it matters.

Uptime: Laura Mae Martin

Every day, tens of thousands of Google employees, from executives to interns, rely on Laura Mae Martin’s tips and best practices for how to make the most of their time. As many of us have moved to a hybrid environment blending work and home, managing our time efficiently and remaining productive is more important than ever.

Uptime explains how to make technology work for you and make “productive Zen” your new normal. It’s a blueprint for operating at the highest levels of productivity while enhancing your own personal wellbeing..

Let's Talk Loyalty: Paula Thomas

Created for loyalty marketing industry professionals around the world, who design, run, and optimise marketing programmes in order to drive customer loyalty. A weekly podcast for loyalty marketers.

Customer Confidential: Bain & Company: Untold stories of Earned Growth



The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty.

One to One Leadership Conversations: SCC Talent

For home-grown insights into leading Australian loyalty and CRM talent: who they are, how they achieved success and unique perspectives on the industry, spend some time going through the back-log of interviews on our SCC Talent podcast. There's a treasure-trove of career insight!