Working in the field of Customer Experience takes a degree of empathy – the ability to place yourself in the customers shoes...but it also takes a fair bit of courage to really challenge the status quo.

Listen to our latest episode with Catherine Hoosen, who's desire to stand up and make things right for the customer have underpinned her incredible career. She is an Australian CX powerhouse who has spent the last two decades transforming Customer Experience for leading brands in her roles with Accenture, CHEP and Deloitte Digital.

Our chat offers some great advice for anyone building or considering a CX career – full of industry insights, study suggestions and actionable career tips.