How SCC Talent recruit top Customer Experience talent

Our Approach

How we work

At SCC Talent, we spend our waking hours making connections, building industry knowledge and understanding the communications landscape. As a result we can offer not only a deep pipeline of talent but insights and advice on the broader market.

Having worked in CRM/CX focussed roles both agency and client-side ourselves, we’re different from other recruiters. We understand the nuances of each role and the environment too. We’re across the latest technology in the industry and have been active educators and lobbyists. We’ve seen the data-driven industry evolve from 3D mail packs to Marketing Automation, and understand the type of skills required to deliver compelling, cost-effective CRM/CX solutions.

Through out-sourcing your recruitment needs to SCC Talent, you’ll:

Have access to our broad network of candidates and connections built through a combined 40 years in the industry
Be presented with carefully screened and assessed candidates
Receive advice on the current talent market
Have the interview process fully organised
Receive on-going support with placed candidates

All our placements are guaranteed to ensure you are happy with your new employee.

We look forward to working with you.

How we work

Through out-sourcing your recruitment needs to SCC Talent, you’ll:

Have access to our broad network of candidates and connections built through a combined 40 years in the industry
Be presented with carefully screened and assessed candidates
Receive advice on the current talent market
Have the interview process fully organised
Receive on-going support with placed candidates

All our placements are guaranteed to ensure you are happy with your new employee.

We look forward to working with you.

Our Process

We are the industry's storytellers - uncovering ambition, skills and personalities that align with your business needs. Through our 20 year history we've gained unparalleled market knowledge, often working with candidates from the very early stages of their career.

Equally,we work hard to understand your business to ensure your story is told in a compelling and authentic way.

Your brand story

When we commit to working with you, we create a dossier including your brief, our market overview and a video showcasing your brand to attract candidates to your role.

Our candidate stories

After each in-depth interview, we also leverage video technology with our candidates so you gain greater insight into their personality and style before deciding to interview.

Advanced search & engagement

Along with a strong industry network, we employ the latest search technology and licenses so we can identify talent quickly. We combine a mix of advertising, referral, search, and headhunting skills for each role.

Uncovering hidden talent

In a tight market it's essential to tap into passive talent which represents 75% of the market. With 20 years in the industry, we have long-term relationships with candidates and introduce you to high calibre talent who aren't actively in the search process.

Experience matters

Unlike recruitment agencies with a carousel of consultants, you'll deal with experienced Agency Directors who have hands-on industry experience. We can help you navigate difficult negotiations and provide advice based on in-depth experience.