Introducing Jane Merrick - CMO & Customer Experience expert. 

We loved our chat with Jane Merrick - an accomplished CMO and Customer Experience expert, who gives her insight to the Customer Experience state of play in Australia at the moment. 

Jane also highlights the need to think differently and move out of your comfort zone during this time. Faced with the prospect of finding a new role during Covid-19, Jane took up the challenge of completing 100 Coffees with her network. Her idea was based on the notion that it can take 100 networking coffees before you find your next role. 

A heartfelt and honest post on LinkedIn generated 55,000 views and 180 offers of virtual coffees and offers of help, and through her network she learnt that now more than ever, you need to be open to new ways of thinking (even if they are uncomfortable) as well as the incredible power of relationships. 

You can listen to Jane's experience and her expert views on the Customer Experience below.